Cookie Policy

This Cookie Policy explains how RichlyAI Learn (“RichlyAI Learn,” “we,” “us,” or “our”) uses cookies and similar technologies when you visit or use our website, learning platform, student portal, admin portal, course pages, authentication pages, payment pages, and related services.

This policy should be read together with our Privacy Policy and Terms of Use.

RichlyAI Learn is an AI-native learning platform that provides online courses, student learning tools, AI-powered tutoring features, certificates, payment-related services, support features, and related educational services.

Cookie rules generally require websites to clearly explain what cookies do, why they are used, and to obtain consent for non-essential cookies, while strictly necessary cookies may be used without consent where they are required to provide the requested service.

1. What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help websites remember information about your visit, such as your login session, preferences, language settings, security status, and how you interact with the website.

Cookies may be:

Session cookies
These are temporary cookies that are deleted when you close your browser.

Persistent cookies
These remain on your device for a set period or until you delete them.

First-party cookies
These are placed directly by RichlyAI Learn.

Third-party cookies
These are placed by third-party services we use, such as analytics, payment, authentication, video, security, or advertising-related services.

Similar technologies may include pixels, local storage, session storage, SDKs, tags, scripts, and browser identifiers.

2. Why We Use Cookies

RichlyAI Learn uses cookies and similar technologies to:

1. Keep users signed in securely.
2. Protect the platform from fraud, spam, abuse, bots, and unauthorized access.
3. Remember user preferences, such as theme, language, and interface settings.
4. Support student learning activities, course access, lesson progress, quizzes, certificates, support tickets, and payment flows.
5. Improve website speed, performance, and reliability.
6. Understand how visitors use the platform so we can improve the learning experience.
7. Support Google sign-in, email OTP login, and secure authentication where enabled.
8. Process payments and detect suspicious payment behavior.
9. Deliver embedded content, such as videos, forms, or learning resources.
10. Measure marketing performance where applicable.

We do not use cookies to sell personal information.

3. Types of Cookies We Use

3.1 Strictly Necessary Cookies

These cookies are required for the platform to work properly. Without them, important features may not function.

They may be used for:

• User login and session management.
• Student dashboard access.
• Admin dashboard access.
• Course enrollment verification.
• Payment session handling.
• CSRF protection and form security.
• Bot protection and abuse prevention.
• Remembering cookie consent choices.
• Secure certificate verification.
• Support ticket submission.
• Load balancing and platform stability.

These cookies do not require prior consent because they are essential to provide the service requested by the user. The ICO explains that consent is generally required for cookies, except where cookies are essential to provide an online service requested by the user.

Examples may include:

3.2 Functional Cookies

Functional cookies help improve your experience but may not be strictly required for the website to operate.

They may be used to remember:

• Preferred theme, such as light or dark mode.
• Language or region settings.
• Learning interface preferences.
• Previously selected course filters.
• Accessibility preferences.
• Whether you have dismissed certain messages or notices.

If these cookies are not enabled, some personalization features may not work as expected, but the main platform should still remain usable.

3.3 Analytics and Performance Cookies

Analytics cookies help us understand how visitors and students use RichlyAI Learn.

They may collect information such as:

• Pages visited.
• Time spent on pages.
• Course discovery behavior.
• Browser and device type.
• General location, such as country or city.
• Error reports and performance data.
• Clicks, navigation paths, and feature usage.

We use this information to:

• Improve course pages.
• Improve student onboarding.
• Identify broken pages or slow-loading areas.
• Understand which learning features are helpful.
• Improve SEO, AISEO, schema, and content structure.
• Improve platform reliability and user experience.

Analytics cookies are not essential and should only be used where the user has given consent, where required by applicable law. GDPR and ePrivacy-style cookie rules require clear information and consent for non-essential cookies.

Examples may include cookies from services such as Google Analytics, Google Tag Manager, Microsoft Clarity, or similar analytics tools, if enabled.

3.4 Security and Fraud Prevention Cookies

Security cookies help us protect RichlyAI Learn, our users, and our systems.

They may be used to:

• Detect bots, spam, abuse, and suspicious activity.
• Protect login and registration forms.
• Prevent brute-force attacks.
• Protect payment pages.
• Detect unusual traffic patterns.
• Support firewall and content delivery network protection.
• Prevent unauthorized access to student or admin accounts.

These cookies may be provided by services such as Cloudflare, Google reCAPTCHA, payment processors, or other security tools.

Some security cookies may be strictly necessary. Others may require consent depending on how they are used and the applicable law.

3.5 Authentication Cookies

RichlyAI Learn may use authentication cookies to support:

• Email and password login.
• Google sign-in.
• Email OTP verification.
• Password reset.
• Student account sessions.
• Admin account sessions.
• “Remember me” login features, where available.

If you choose to sign in using a third-party authentication provider, such as Google, that provider may set its own cookies or use existing cookies according to its own privacy and cookie policies.

3.6 Payment-Related Cookies

If you purchase a paid course, certificate, subscription, training package, or other service, payment providers may use cookies and similar technologies to:

• Process payments securely.
• Prevent fraud.
• Confirm successful payment.
• Support checkout sessions.
• Detect suspicious transactions.
• Comply with financial, legal, and security requirements.

Payment providers may act as independent controllers or processors depending on the service and transaction. Their use of cookies is governed by their own policies.

3.7 Embedded Content Cookies

Some pages on RichlyAI Learn may include embedded content, such as:

• Videos.
• Forms.
• Maps.
• Social media content.
• Payment widgets.
• AI learning tools.
• Support widgets.
• External learning resources.

Embedded content from third-party websites may behave as if you visited those third-party websites directly. These third parties may collect data about you, use cookies, track your interaction, and combine this information with other data they have about you.

We recommend reviewing the privacy and cookie policies of any third-party services you interact with.

3.8 Marketing and Advertising Cookies

RichlyAI Learn may use marketing cookies to measure the effectiveness of campaigns and understand how users discover our platform.

These cookies may help us:

• Measure ad performance.
• Understand referral sources.
• Track campaign links.
• Avoid showing repetitive promotional content.
• Improve outreach and course marketing.
• Build general audience insights.

Marketing cookies are non-essential and should only be used with your consent where required by law.

We do not use marketing cookies to make decisions that unfairly affect your access to learning.

4. Cookies We May Use

The specific cookies used on RichlyAI Learn may change from time to time as we improve the platform. Below is a general description of cookies that may be used.

Where possible, our cookie banner or consent tool will provide more specific information about the cookies currently active on the platform.

5. Legal Basis for Using Cookies

Where cookies involve personal data, our legal basis may include:

Strictly necessary cookies

We may use these cookies because they are necessary to provide the website or service you requested, such as logging in, accessing a course, completing a payment, or protecting your account.

Consent

For analytics, marketing, preference, and other non-essential cookies, we rely on your consent where required by law.

Legitimate interests

In some cases, we may rely on legitimate interests for security, fraud prevention, platform improvement, service reliability, and abuse prevention, provided your rights and freedoms are not overridden.

For users in Nigeria, the Nigeria Data Protection Act 2023 applies to the processing of personal data in relevant circumstances, including where an organization operates in Nigeria or processes personal data in Nigeria.

6. Cookie Consent

When you first visit RichlyAI Learn, we may show a cookie banner or preference center that allows you to:

• Accept all cookies.
• Reject non-essential cookies.
• Manage cookie preferences by category.
• Change your choices later.

You are not required to accept non-essential cookies to use the core features of RichlyAI Learn. However, disabling certain cookies may affect personalization, analytics, embedded content, or some optional features.

Consent should be freely given, specific, informed, and easy to withdraw. Cookie guidance generally recommends that rejecting or withdrawing non-essential cookies should be as easy as accepting them.

7. How to Manage Cookies

You can manage cookies in several ways.

7.1 Through our cookie banner or preference center

Where available, you can update your cookie choices using the “Cookie Settings” link on our website.

7.2 Through your browser settings

Most browsers allow you to:

• View cookies.
• Delete cookies.
• Block cookies.
• Block third-party cookies.
• Receive alerts before cookies are stored.
• Clear cookies when you close the browser.

Please note that blocking all cookies may prevent parts of RichlyAI Learn from working properly, especially login, payment, course access, certificate verification, and security features.

7.3 Through third-party tools

Some third-party services provide their own opt-out tools for analytics, advertising, or tracking. You may use those tools where applicable.

8. What Happens If You Disable Cookies?

If you disable or reject non-essential cookies, you should still be able to use the main RichlyAI Learn platform.

However, some features may be limited, such as:

• Saved preferences.
• Personalized course recommendations.
• Embedded video playback.
• Analytics-based improvements.
• Marketing personalization.
• Some support or feedback tools.

If you disable strictly necessary cookies, you may not be able to:

• Log in.
• Register.
• Access your student dashboard.
• Continue a course.
• Submit quizzes.
• Make payments.
• Verify certificates.
• Submit support tickets.
• Use secure forms.

9. Third-Party Cookies

RichlyAI Learn may use third-party services that set cookies or similar technologies. These may include, depending on what is enabled on the platform:

• Google services, such as Google Sign-In, Google Analytics, Google Tag Manager, or reCAPTCHA.
• Payment processors.
• Cloudflare or similar security/CDN services.
• Video hosting providers.
• Email and OTP service providers.
• Customer support tools.
• Analytics and performance monitoring tools.

Third-party cookies are controlled by the third party that provides the service. We do not control how third parties use their cookies once they are placed by their systems.

We encourage you to review their privacy and cookie policies.

10. Cookies and Children

RichlyAI Learn is designed for learners, professionals, students, organizations, and individuals interested in AI education.

Where our platform is used by minors, parents, guardians, schools, or institutions should supervise the use of the platform as appropriate.

We do not knowingly use cookies to target children with behavioral advertising.

11. Cookies, AI Features, and Learning Personalization

RichlyAI Learn may include AI-native learning features, such as AI tutors, learning assistants, course recommendations, quizzes, explanations, summaries, and personalized learning support.

Cookies and similar technologies may help us:

• Keep your learning session active.
• Remember where you stopped in a lesson.
• Support AI tutor interactions during a session.
• Improve learning flow and platform stability.
• Protect the AI system from misuse or abuse.
• Understand which learning tools are useful.

Cookies are not used to secretly access your private files, messages, microphone, camera, or device content.

Where AI-related features process personal data, this will be explained further in our Privacy Policy.

12. Do Not Track Signals

Some browsers offer a “Do Not Track” setting. Because there is no consistent industry standard for responding to these signals, RichlyAI Learn may not respond to all Do Not Track signals.

However, you can manage cookies through our cookie settings tool, where available, and through your browser controls.

13. International Users

RichlyAI Learn may be accessed by users from different countries. Cookie and privacy laws may vary by location.

Where required, we aim to provide users with clear cookie information and appropriate choices regarding non-essential cookies.

If you are accessing RichlyAI Learn from the European Union, United Kingdom, Nigeria, or another jurisdiction with cookie or data protection laws, you may have additional privacy rights under applicable law.

14. Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect:

• Changes to our platform.
• New cookies or technologies.
• Changes to legal requirements.
• Changes to third-party services.
• Improvements to our privacy practices.

When we update this policy, we will revise the “Last Updated” date above.

If the changes are significant, we may provide additional notice through the website, cookie banner, email, or dashboard notification.

15. Contact Us

If you have questions about this Cookie Policy or how RichlyAI Learn uses cookies, you may contact us:

RichlyAI Learn
Email: [email protected]
Website: https://learn.richlyai.com
Platform: RichlyAI Learn

You may also contact us through the support section of the platform, where available.