Privacy Policy

Effective Date: June 03, 2026
Last Updated: June 03, 2026

Welcome to RichlyAI Learn.

This Privacy Policy explains how RichlyAI Learn (“RichlyAI Learn,” “we,” “us,” or “our”) collects, uses, stores, shares, and protects personal information when you visit or use our website, learning platform, student portal, admin portal, course pages, AI-powered learning tools, payment features, certificate features, support system, and related services.

This Privacy Policy should be read together with our Terms and Conditions and Cookie Policy.

By using RichlyAI Learn, you agree to the practices described in this Privacy Policy.

Privacy notices should clearly explain why personal data is processed, how long it is kept, and who it is shared with. This follows common transparency principles under data protection frameworks such as the Nigeria Data Protection Act, GDPR, and UK data protection guidance.

1. About RichlyAI Learn

RichlyAI Learn is an AI-native learning platform designed to help learners build practical artificial intelligence skills through online courses, AI-powered learning support, quizzes, certificates, student dashboards, and related educational services.

Our platform may include:

• Free and paid courses.
• Student registration and login.
• Google sign-in.
• Email OTP verification.
• AI tutor and learning assistant features.
• Course progress tracking.
• Quizzes and assessments.
• Certificates and public certificate verification.
• Manual and online payment records.
• Support tickets and FAQs.
• Admin management tools.

2. Information We Collect

We may collect personal information directly from you, automatically through your use of the platform, or from third-party services you choose to use.

2.1 Account Information

When you register or use RichlyAI Learn, we may collect:

• Full name.
• Email address.
• Username, where applicable.
• Password, stored in encrypted or hashed form.
• Profile photo, where provided.
• Country, city, or general location, where provided.
• Account status.
• Login method.
• Registration date.
• User role, such as student, instructor, or admin.

2.2 Authentication Information

To keep your account secure, we may collect or process:

• Login timestamps.
• IP address.
• Device and browser details.
• OTP verification records.
• Password reset activity.
• Google sign-in account details, where you use Google login.
• Session identifiers.
• Security logs.
• Failed login attempts.

If you use Google sign-in, Google may provide us with limited account information such as your name, email address, and profile image, depending on your Google account settings and the permissions approved during sign-in.

2.3 Learning and Course Information

When you use RichlyAI Learn, we may collect:

• Courses you enroll in.
• Lessons viewed or completed.
• Course progress.
• Quiz attempts.
• Quiz scores.
• Assessment responses.
• Completion status.
• Certificate eligibility.
• Certificate number or verification code.
• Learning activity timestamps.
• Course preferences.
• AI tutor usage within lessons.

This helps us provide the learning experience, track progress, issue certificates, and improve course quality.

2.4 AI Tutor and Learning Assistant Data

RichlyAI Learn may include AI-powered learning features such as:

• Explain this lesson.
• Summarize.
• Give examples.
• Quiz me.
• Check my understanding.
• AI tutor chat.
• Personalized study guidance.
• Course support prompts.

When you use these features, we may process:

• Your questions or prompts.
• AI-generated responses.
• Lesson context.
• Course context.
• Interaction timestamps.
• Feedback you provide.
• Usage patterns.
• Safety and abuse prevention signals.

Please do not submit highly sensitive personal information into AI tutor chats unless it is necessary for your learning request.

AI responses may not always be accurate, complete, or up to date. You should verify important information before relying on it for academic, professional, financial, legal, medical, or business decisions.

2.5 Payment and Transaction Information

If you purchase a course, certificate, subscription, training package, or other paid service, we may collect:

• Name.
• Email address.
• Course purchased.
• Amount paid.
• Currency.
• Payment status.
• Payment reference.
• Invoice or receipt details.
• Transaction date.
• Manual or offline payment proof, where submitted.
• Payment approval or rejection status.
• Refund request details, where applicable.

We generally do not store full card numbers or sensitive payment card details. These are usually processed by secure third-party payment providers.

2.6 Manual Payment Proof Information

Where RichlyAI Learn allows manual or offline payment proof submission, we may collect:

• Uploaded payment receipt or proof.
• Bank or transfer reference shown on the proof.
• Payment date.
• Sender name shown on the proof.
• Admin review notes.
• Approval or rejection status.

You should avoid uploading documents that contain unnecessary sensitive information. If possible, only submit the information needed to confirm your payment.

2.7 Certificate Information

When a certificate is issued, we may process:

• Learner name.
• Course name.
• Certificate number.
• Verification code.
• Date of issue.
• Certificate status.
• Course completion status.
• Public verification status.

Public certificate verification may confirm whether a certificate is valid. We aim to avoid displaying unnecessary private learner data on public certificate verification pages.

2.8 Support and Communication Information

When you contact us or use our support system, we may collect:

• Name.
• Email address.
• Subject of your request.
• Support ticket messages.
• FAQ interaction history, where applicable.
• Attachments you provide.
• Admin responses.
• Communication history.
• Complaint or dispute details.

We may use this information to respond to your request, improve support quality, and protect the platform from spam or abuse.

2.9 Technical and Usage Information

When you use the platform, we may automatically collect:

• IP address.
• Browser type.
• Device type.
• Operating system.
• Referring URL.
• Pages visited.
• Time spent on pages.
• Clicks and navigation activity.
• Error logs.
• Performance logs.
• Cookie identifiers.
• General location derived from IP address.
• Security and fraud prevention signals.

This information helps us operate, secure, debug, improve, and optimize RichlyAI Learn.

2.10 Cookies and Similar Technologies

We use cookies and similar technologies for login, security, preferences, analytics, performance, payment support, and optional marketing.

For more details, please read our Cookie Policy.

3. How We Use Personal Information

We may use personal information to:

1. Create and manage user accounts.
2. Authenticate users and protect accounts.
3. Provide access to free and paid courses.
4. Track course progress and learning activity.
5. Provide AI-powered learning support.
6. Generate quizzes, summaries, explanations, and learning guidance.
7. Issue, manage, and verify certificates.
8. Process payments, invoices, receipts, and refunds.
9. Review manual payment proof.
10. Respond to support tickets and inquiries.
11. Improve platform usability, course quality, and student experience.
12. Personalize learning where appropriate.
13. Send important service messages.
14. Send optional marketing messages, where permitted.
15. Detect fraud, spam, abuse, and security threats.
16. Maintain backups, records, audit logs, and platform security.
17. Comply with legal, tax, accounting, regulatory, and contractual obligations.
18. Enforce our Terms and Conditions.
19. Analyze platform performance and fix technical issues.
20. Improve SEO, AISEO, schema, content discovery, and learning structure.

4. Legal Bases for Processing

Depending on your location and the purpose of processing, we may rely on one or more legal bases.

4.1 Contract

We process personal information where necessary to provide the service you requested, such as creating an account, enrolling you in a course, tracking your progress, issuing a certificate, processing a payment, or providing support.

4.2 Consent

We may rely on consent for activities such as:

• Optional marketing emails.
• Non-essential cookies.
• Certain analytics tools.
• Optional profile information.
• Some AI personalization features, where required.

You may withdraw consent where applicable.

4.3 Legitimate Interests

We may process information for legitimate interests such as:

• Improving the platform.
• Preventing fraud and abuse.
• Protecting security.
• Debugging technical issues.
• Understanding course performance.
• Maintaining business records.
• Responding to user inquiries.
• Improving learning outcomes.

4.4 Legal Obligation

We may process information to comply with legal obligations, such as tax, accounting, payment, consumer protection, data protection, fraud prevention, law enforcement, or regulatory requirements.

4.5 Vital or Public Interest

In rare cases, we may process information where necessary to protect vital interests or comply with a public interest obligation, where applicable.

The Nigeria Data Protection Act recognizes lawful bases such as consent, legal obligation, and contract, while GDPR-style notices require transparency about the identity of the controller, purposes, legal basis, retention, recipients, and user rights.

5. How We Share Personal Information

We do not sell your personal information.

We may share personal information only where necessary for the operation, security, improvement, or legal compliance of RichlyAI Learn.

5.1 Service Providers

We may share information with trusted service providers that help us operate the platform, such as:

• Hosting providers.
• Cloud infrastructure providers.
• Email delivery providers.
• OTP providers.
• Payment processors.
• Analytics providers.
• Security and anti-spam tools.
• AI service providers.
• Customer support tools.
• Database and backup providers.
• Certificate or document generation services.

These providers may process information only as needed to provide their services to us, subject to their own legal and contractual obligations.

5.2 Payment Providers

When you make a payment, your payment information may be processed by third-party payment providers. They may collect and process payment data according to their own privacy policies and legal obligations.

We may receive limited payment confirmation details such as transaction ID, payment status, amount, and payer email.

5.3 AI Service Providers

Where AI-powered features are enabled, prompts, lesson context, course context, and AI interaction data may be processed by AI service providers to generate responses, provide tutoring support, prevent abuse, and improve reliability.

We aim to limit the information shared with AI systems to what is necessary for the learning feature.

5.4 Legal, Compliance, and Safety

We may disclose information if we believe it is necessary to:

• Comply with the law.
• Respond to lawful requests.
• Protect our rights.
• Enforce our Terms and Conditions.
• Prevent fraud, spam, abuse, or security threats.
• Protect users, the public, or the platform.
• Resolve disputes.
• Investigate suspected violations.

5.5 Business Transfers

If RichlyAI Learn or its related business is involved in a merger, acquisition, restructuring, financing, sale of assets, or transfer of business, personal information may be transferred as part of that transaction, subject to appropriate safeguards.

6. International Data Transfers

RichlyAI Learn may use service providers located in different countries. This means your personal information may be processed outside your country of residence.

Where required, we take reasonable steps to ensure that international transfers are protected by appropriate safeguards, such as contractual protections, data processing agreements, adequacy decisions, or other lawful transfer mechanisms.

If you are located in Nigeria, cross-border data transfers may be subject to requirements under Nigerian data protection law. If you are located in the European Economic Area or United Kingdom, international transfers may be subject to GDPR or UK GDPR requirements.

7. How Long We Keep Personal Information

We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on:

• Account status.
• Course access period.
• Legal and tax obligations.
• Payment records.
• Certificate verification needs.
• Security and fraud prevention.
• Support history.
• Backup schedules.
• Dispute resolution.
• Platform improvement needs.

Examples:

When personal information is no longer needed, we may delete, anonymize, or securely archive it.

8. Your Privacy Rights

Depending on your location and applicable law, you may have rights to:

• Access your personal information.
• Correct inaccurate information.
• Delete your information.
• Restrict processing.
• Object to processing.
• Withdraw consent.
• Request data portability.
• Opt out of marketing communications.
• Lodge a complaint with a data protection authority.
• Ask for information about how your data is used.
• Request review of certain automated decisions, where applicable.

To exercise your rights, contact us at [email protected].

We may need to verify your identity before processing your request.

These rights may be limited in some cases, such as where we must retain information for legal, tax, fraud prevention, certificate verification, security, or dispute resolution purposes.

9. Marketing Communications

We may send you marketing messages about courses, offers, learning resources, platform updates, and related services where permitted by law.

You can opt out of marketing emails by using the unsubscribe link in the email or contacting us at [email protected].

Even if you opt out of marketing, we may still send important service messages, such as account notices, payment confirmations, security alerts, course access updates, certificate information, and support responses.

10. Children and Young Learners

RichlyAI Learn may be used by students and younger learners where appropriate, but minors should use the platform with the consent and supervision of a parent, guardian, school, organization, or responsible adult.

We do not knowingly collect personal information from children where parental, guardian, school, or legal consent is required and has not been provided.

If you believe a child has provided personal information without appropriate consent, please contact us at [email protected], and we will review the matter.

Children’s privacy requires special care, especially for online services likely to be accessed by children. The ICO provides specific guidance on children’s information, including transparency, profiling, marketing, and data rights.

11. AI, Automated Processing, and Personalization

RichlyAI Learn may use AI and automated systems to support learning and platform operations.

This may include:

• Generating explanations.
• Summarizing lessons.
• Creating examples.
• Providing quiz-style practice.
• Checking understanding.
• Recommending learning paths.
• Detecting abuse or suspicious activity.
• Improving course structure.
• Supporting admins with platform insights.

We do not intend to use AI tutor interactions to make unfair decisions about you.

Where automated processing significantly affects your rights or access to services, we will aim to provide appropriate safeguards, explanations, or review options where required by law.

12. Security Measures

We use reasonable technical and organizational measures to protect personal information.

These may include:

• Password hashing.
• Secure authentication.
• OTP verification.
• Access controls.
• Encryption where appropriate.
• HTTPS security.
• Firewall and anti-abuse protections.
• Admin access controls.
• Activity logs.
• Backup procedures.
• Security monitoring.
• Payment provider security controls.

However, no online platform is completely secure. You are responsible for keeping your password, email account, OTP codes, and device secure.

Please contact us immediately if you suspect unauthorized access to your account.

13. Data Accuracy

We rely on you to provide accurate and up-to-date information.

You may update certain account details through your dashboard, where available. If you need help correcting information, contact us at [email protected].

Accurate information is especially important for certificates, payments, support requests, and account recovery.

14. Account Deletion

You may request deletion of your account by contacting us at [email protected].

Before requesting deletion, please understand that account deletion may affect:

• Course access.
• Learning progress.
• Certificates.
• Payment records.
• Support history.
• AI tutor history.
• Login access.

We may retain some information where necessary for:

• Legal compliance.
• Tax and accounting records.
• Fraud prevention.
• Certificate verification.
• Security investigations.
• Dispute resolution.
• Backup systems.
• Legitimate business records.

15. Public Certificate Verification

RichlyAI Learn may provide a public certificate verification page.

This feature may allow third parties to confirm whether a certificate number or verification code is valid.

The verification page may display limited certificate information, such as:

• Certificate validity status.
• Course name.
• Issue date.
• Learner name or limited learner identity, where necessary and appropriate.
• Certificate number or verification code.

We aim to avoid displaying unnecessary private learner data such as email addresses, payment details, full account records, or private learning history.

16. Links to Other Websites

RichlyAI Learn may contain links to third-party websites, tools, resources, payment pages, embedded videos, or external services.

We are not responsible for the privacy practices, content, security, or policies of third-party websites.

Please review the privacy policies of any external websites or services you use.

17. Cookies

RichlyAI Learn uses cookies and similar technologies to keep the platform secure, support login, remember preferences, improve performance, analyze usage, and support optional marketing.

You can manage cookies through our cookie settings tool, where available, or through your browser settings.

For more information, please read our Cookie Policy.

18. Data Protection Contact

If you have questions, requests, or complaints about this Privacy Policy or how we handle personal information, contact us:

RichlyAI Learn
Email: [email protected]
Website: https://learn.richlyai.com

Operator: RichlyAI, Inc.

Email: [email protected]

19. Complaints

If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve your concern.

You may also have the right to complain to a data protection authority in your country.

For Nigeria, the relevant authority is the Nigeria Data Protection Commission. For users in the UK or EU, you may contact your local supervisory authority.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• Platform improvements.
• New AI learning features.
• New payment or authentication methods.
• Legal or regulatory changes.
• New service providers.
• Security improvements.
• Changes to our data practices.

When we update this policy, we will revise the “Last Updated” date above.

If changes are significant, we may notify you through the website, dashboard, email, or another reasonable method.

Your continued use of RichlyAI Learn after the updated Privacy Policy becomes effective means you accept the updated policy.