Policy

Refund Policy

How refunds are handled for RichlyAI Learn purchases.

Refund Policy

Effective Date: June 03, 2026
Last Updated: June 03, 2026


This Refund Policy explains how refunds, cancellations, payment reviews, and course access decisions are handled on RichlyAI Learn.

By purchasing a course, certificate, subscription, training package, or any other paid service on RichlyAI Learn, you agree to this Refund Policy, our Terms and Conditions, Privacy Policy, and Cookie Policy.

1. About This Refund Policy

RichlyAI Learn provides digital learning services, including online courses, AI-powered learning tools, quizzes, certificates, student dashboards, support resources, and related educational features.

Because our products are digital and access may be granted immediately after payment, refund eligibility depends on the type of purchase, the level of course access used, payment status, and the reason for the refund request.

2. General Refund Principle

We want learners to have a fair and trustworthy experience on RichlyAI Learn.

However, once a learner has received access to a digital course, learning material, AI learning tool, certificate pathway, or downloadable/online educational content, refunds may be limited.

Unless otherwise stated on a specific course page, offer page, or checkout page, payments for digital course access are generally non-refundable after access has been granted, especially where the learner has started or completed the course.

3. Refund Eligibility

You may be eligible for a refund review if:

  • You were charged more than once for the same course or service.
  • Your payment was successful, but access was not granted.
  • You paid for the wrong course and have not accessed the course.
  • The course you purchased is no longer available and no suitable alternative is provided.
  • A technical issue from our side prevents you from accessing the course, and we are unable to resolve it within a reasonable period.
  • You made a payment error and contacted us before accessing the course.
  • We approved a refund under a specific promotional, institutional, or written agreement.

Refunds are not automatic. Each request is reviewed based on the details of the transaction and platform usage.

4. Non-Refundable Situations

A refund may not be available where:

  • You have already accessed a significant part of the course.
  • You have completed the course.
  • A certificate has already been issued.
  • You downloaded, copied, or used course materials.
  • You used AI tutor or learning assistant features connected to the paid course.
  • You changed your mind after receiving access.
  • You no longer have time to take the course.
  • You purchased during a discount or promotional campaign marked as final.
  • You failed to read the course description before purchase.
  • You provided incorrect account or payment information.
  • Your account was suspended for violating our Terms and Conditions.
  • You submitted false, altered, or misleading payment proof.
  • You shared your account or course access with another person.
  • The issue was caused by your device, browser, internet connection, or third-party software.
  • You requested a refund after the allowed refund request period.

5. Refund Request Period

Unless a course page or offer states otherwise, refund requests must be submitted within:

7 days from the date of payment

A request submitted after this period may be declined, especially where course access has already been granted or used.

For duplicate payments or clear billing errors, we may review the issue even after 7 days, depending on available payment records.

6. Course Access Before Refund Review

If you request a refund, RichlyAI Learn may temporarily suspend your access to the course or service while the request is being reviewed.

If a refund is approved:

  • Your access to the refunded course may be removed.
  • Any related certificate eligibility may be cancelled.
  • Any issued certificate may be revoked or marked invalid.
  • Any related learning progress may be retained or deleted according to our Privacy Policy and platform rules.

7. Digital Courses and Immediate Access

Many RichlyAI Learn courses provide immediate access after successful payment or admin approval.

By accessing a paid course, you acknowledge that the digital service has begun. This may reduce or remove your eligibility for a refund, especially where you have started lessons, used AI learning tools, attempted quizzes, or completed the course.

8. Certificates and Refunds

Refunds are generally not available after a certificate has been issued.

If a refund is approved after certificate issuance due to a special circumstance, RichlyAI Learn may:

  • Cancel the certificate.
  • Revoke the certificate.
  • Remove it from public verification.
  • Mark the certificate as invalid.
  • Remove certificate-related access from your account.

A refunded course cannot normally remain certified.

9. Manual or Offline Payment Refunds

Where RichlyAI Learn accepts manual or offline payment proof, refund handling may depend on the payment method used.

For manual payments, we may request:

  • Your full name.
  • Account email.
  • Course name.
  • Amount paid.
  • Payment date.
  • Payment reference.
  • Bank or payment details needed to process the refund.
  • Copy of payment proof, where necessary.

Manual refunds may take longer than online card or gateway refunds because they may require verification and manual processing.

Submitting false or misleading payment proof may result in rejection of the refund request and suspension of your account.

10. Online Payment Refunds

For online payments made through a payment provider, approved refunds are usually returned through the original payment method where possible.

Refund processing times may depend on:

  • The payment provider.
  • Your bank or card issuer.
  • The country of payment.
  • Currency conversion.
  • Fraud or risk checks.
  • Payment gateway policies.

RichlyAI Learn cannot fully control how long banks, card networks, or payment processors take to return funds after we approve and initiate a refund.

11. Transaction Fees and Charges

Some payment processors, banks, or gateways may charge transaction fees.

Where applicable, these fees may be non-refundable.

If a refund is approved, the amount returned may exclude:

  • Payment gateway fees.
  • Bank charges.
  • Currency conversion charges.
  • Cross-border transaction fees.
  • Administrative charges, where applicable and lawful.

We will aim to be clear about any deductions where they apply.

12. Currency Conversion

If your payment involved currency conversion, the refunded amount may differ from the original amount received in your local currency.

This can happen because of:

  • Exchange rate changes.
  • Bank conversion charges.
  • Card issuer fees.
  • Payment processor rules.
  • Cross-border payment deductions.

RichlyAI Learn is not responsible for exchange rate differences or third-party currency conversion charges.

13. Course Cancellation by RichlyAI Learn

If RichlyAI Learn cancels a paid course before you receive meaningful access, we may offer one or more of the following:

  • A refund.
  • Access to an alternative course.
  • Course credit.
  • Rescheduled access.
  • Another reasonable remedy.

If a course is updated, improved, renamed, reorganized, or replaced with equivalent learning content, this will not automatically qualify for a refund.

14. Technical Problems

If you experience a technical problem, please contact support before requesting a refund.

We may ask you to provide:

  • Your account email.
  • Course name.
  • Description of the issue.
  • Screenshot or screen recording.
  • Browser and device details.
  • Error message, if any.

If the issue is caused by RichlyAI Learn and we cannot reasonably fix it, we may approve a refund or provide another remedy.

Refunds may not be granted for issues caused by:

  • Poor internet connection.
  • Unsupported browser.
  • Outdated device.
  • Incorrect login details.
  • User-side email access problems.
  • Browser extensions.
  • VPN or firewall restrictions.
  • Failure to follow platform instructions.

15. Subscription or Recurring Payments

If RichlyAI Learn offers subscriptions or recurring payments, the following rules may apply:

  • You are responsible for cancelling before the next billing date.
  • Cancelling a subscription stops future billing but may not automatically refund past payments.
  • Refunds for unused subscription periods are not guaranteed unless required by law or clearly stated.
  • Access may continue until the end of the paid billing period unless otherwise stated.
  • If a subscription payment fails, access may be suspended.

Where subscription-specific terms are shown at checkout, those terms will apply.

16. Promotional Offers and Discounts

Refunds for discounted courses, coupon purchases, bundles, scholarships, trial offers, or limited-time promotions may be subject to special conditions.

Some promotional purchases may be marked as:

  • Final sale.
  • Non-refundable.
  • Limited access.
  • Time-bound access.
  • Certificate excluded.
  • Upgrade-only.
  • Trial-only.

Where special offer terms conflict with this Refund Policy, the specific offer terms will apply.

17. Bundles and Package Purchases

If you purchase a bundle, package, or multiple-course offer, refund eligibility may depend on how much of the bundle you have accessed.

A partial refund may not be available if:

  • You accessed multiple courses in the bundle.
  • The bundle was sold at a discounted price.
  • The package included bonus content.
  • A certificate has been issued for any part of the bundle.
  • The package terms state that it is non-refundable.

Where a partial refund is approved, RichlyAI Learn may calculate the refund based on the full price of accessed courses, payment fees, and any discount already received.

18. Institutional, Corporate, or Group Training

For institutional, corporate, school, team, or group training purchases, refund terms may be governed by a separate written agreement.

Unless otherwise agreed in writing:

  • Setup fees may be non-refundable.
  • Custom training fees may be non-refundable after preparation begins.
  • Group enrollment fees may be non-refundable after learner accounts are created.
  • Live training or scheduled sessions may require advance cancellation notice.
  • Missed sessions may not qualify for refund.

19. Account Suspension and Policy Violations

Refunds will not normally be granted if your account is suspended, restricted, or terminated because you violated our Terms and Conditions.

This includes situations involving:

  • Fraudulent payment proof.
  • Unauthorized sharing of course access.
  • Abuse of AI tools.
  • Attempted hacking or bypassing access controls.
  • Harassment or misconduct.
  • Use of the platform for unlawful purposes.
  • Certificate fraud.
  • Chargeback abuse.

20. Chargebacks and Payment Disputes

If you believe there is a payment issue, please contact us first at [email protected] so we can review and resolve it.

If you file a chargeback or payment dispute without contacting us, we may:

  • Suspend your account while the dispute is reviewed.
  • Restrict access to paid courses.
  • Cancel certificate eligibility.
  • Provide transaction records to the payment provider.
  • Decline future purchases where abuse is suspected.

Fraudulent or abusive chargebacks may result in permanent account restriction.

21. Refund Review Process

To request a refund review, email us at:

[email protected]

Please include:

  • Your full name.
  • Your RichlyAI Learn account email.
  • Course or service purchased.
  • Payment amount.
  • Payment date.
  • Payment reference or transaction ID.
  • Reason for requesting a refund.
  • Screenshots or supporting evidence, where applicable.

We may request additional information before making a decision.

22. Refund Decision

After reviewing your request, we may decide to:

  • Approve a full refund.
  • Approve a partial refund.
  • Offer course credit.
  • Offer access to another course.
  • Provide technical support instead of a refund.
  • Reject the refund request.

Our decision will be based on the payment record, course access history, certificate status, reason for the request, technical evidence, and applicable laws.

23. Refund Processing Time

If your refund is approved, we will begin processing it as soon as reasonably possible.

Refund arrival time depends on the payment method and payment provider. Manual payment refunds may take longer than online payment refunds.

You will be notified when the refund has been approved or processed.

24. Course Credit Instead of Refund

In some cases, we may offer course credit instead of a cash refund.

Course credit may be used for:

  • Another course.
  • Future enrollment.
  • Upgrade to a different learning package.
  • Rescheduled access.
  • Replacement learning content.

Course credit may have an expiry period or usage conditions, which will be communicated when offered.

25. Changes to This Refund Policy

We may update this Refund Policy from time to time.

When we update the policy, we will revise the “Last Updated” date above.

The Refund Policy in effect at the time of your purchase will generally apply to that purchase, unless a change is required by law or is more favorable to you.

26. Contact Us

For refund questions or payment support, please contact:

RichlyAI Learn
Email: [email protected]
Website: https://richlyai.com
Platform: RichlyAI Learn